OIM 363
Quality Management
The University of Scranton · UGRD · Fall 2026
1 section
Catalog description
The philosophy of Total Quality Management (TQM) and issues concerning its implementation are studied, covering the approaches of well-known leaders in the field, e.g., Deming. Topics include employee empowerment, quality-improvement tools, cross-functional teams, leadership for quality, statistical-process control, process capability, Taguchi methods, ISO 9000 standards, and the role of inspection in quality management.
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Availability not recently verifiedClass #scranton-OIM363Fall 2026UGRD3 credits
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