TDL 101Transp. & Logistics Overview

Catalog

This course is designed to help the learner understand the terminology and major functional areas of transportation, distribution, logistics (TDL). The student will be able to describe in detail the various modes of transportation and types of carriers, speak with authority on the basics of distribution operations, and be familiar with the role, impact and value of logistics operations on supply chain management. Students will learn basic "soft skills" required by current employers. Communication, proper attire, ethics, business etiquette and teamwork. In addition, students will be able to determine their level of interest in the TDL industry in order to investigate careers in the industry and produce personal educational/career development portfolios to assist them in their search for a career in the industry. Course topics cover detailed quality management and customer satisfaction. The major content areas include: improving customer satisfaction and loyalty through achieving and maintaining high levels of quality in operations and supply chain practices.(3 contact hours)