Technical Support Fundamentals

Catalog description

This course is the first of a series that aims to prepare students for a role as an entry-level IT Support Specialist. In this course, students will be introduced to the world of Information Technology, or IT. Students will learn about the different facets of Information Technology. Topics will include: an introduction to computer hardware, the Internet and security, managing computer software, networking and security, understanding operating systems and how to install them, troubleshooting, and customer service.