Communication Strategies in Correctional Settings.

Catalog description

Students evaluate practical and effective professional communication strategies used in correctional settings. Emphasis is placed on interpersonal skills, active listening, and non-confrontational approaches most effective in building trust and maintaining professional dialogue in high-stress environments. Tools such as how to apply de-escalation techniques, conducting motivational interviews, and conflict resolution frameworks are also presented. Topics may include negotiation, crisis communication, productive feedback with situational awareness of cultural and family dynamics, power-dynamics, non-verbal and verbal conveyance, and maintaining professional discourse in dynamic correctional settings.