Creating High Reliability Organizations

Catalog description

This course examines the foundational strategies for building health care organizations that operate with the goal of high reliability and foster a culture of safety. Students will learn the core principles of high reliability organizations and apply them to team culture and communication. Six Sigma, Lean, PDCA, and other process improvement methodologies will be explored. Through practical exercises and discussions, students will learn how to implement and sustain physical safety, psychological safety, quality, and resilience in health care organizations.