MGMT 485
Service Operations Management
Saint Cloud State University · UGRD · Fall 2026
1 section
Catalog description
Design and management of service delivery systems. Operational aspects of service organizations: understanding customer satisfaction, selecting, training, and empowering employees, matching technology to strategy, defining and measuring quality, and designing facilities.
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001
Availability not recently verifiedClass #saint_cloud-3035Fall 2026UGRD3 credits
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