Service Quality

Catalog description

Those involved in service professions should be aware of the role quality plays in the industry. This course will allow students to understand how quality initiatives benefit clients and customers, employees, and the organization. Students will explore and apply the concepts of quality management, and process control and improvement. To accomplish these students will review and apply the commonly used quality tools and techniques for problem solving and process improvement. This is a required core course in the applied technical leadership degree. Course is available to undergraduate students only on a space available basis and if ATL admission requirements of associate degree and three years full-time work experience is satisfied with department permission.