Principles Of Quality And Process Improvement

Catalog description

This course focuses on the management culture, philosophy, practices, and processes necessary to develop a total quality orientation. The course bridges quantitative, behavioral, and strategic concepts for designing organizations to be dynamic, integrated systems whose outputs are monitored for quality and continuously improved. Typically offered Fall Spring Summer. Course Learning Outcomes 1. Define the term Quality. 2. Explain the history of Quality and how it applies to different types of business. 3. Use a data-based approach to problem solving while keeping a strong emphasis on organizational and behavioral considerations, focusing on a customer-oriented market-sensitive approach to designing and delivering both products and services, and keeping a desire for continual improvement. 4. Apply the tools of quality to everyday business practices. 5. Demonstrate the ability to solve problems using basic quality tools and a systematic problem solving process for a team environment. View Class Schedule