Total Quality Management

Catalog description

This course focuses on the management culture, philosophy, practices, and processes necessary to develop a total quality orientation. The course bridges quantitative, behavioral, and strategic concepts for designing organizations to be dynamic, integrated systems whose outputs are monitored for quality and continuously improved. Not open to students with credit in IET 37800. Typically offered Fall. Prerequisite(s): OBHR 33000 FOR LEVEL UG WITH MIN. GRADE OF C- OR BA 23000 FOR LEVEL UG WITH MIN. GRADE OF C- OR OBHR 22100 FOR LEVEL UG WITH MIN. GRADE OF C- Course Learning Outcomes 1. Effectively define and use Quality Management concepts and techniques. 2. Demonstrate the ability to apply the basic tools of TQM to business problems. 3. Develop and improve problem solving skills and apply them to quality issues and problems. Also, explain different quality methods/techniques. 4. Demonstrate the ability to work as part of a team. 5. Discuss the guidelines for implementing TQM and managing change in work organizations. 6. Present the international and cultural elements of TQM and its history. View Class Schedule