INTRODUCTION TO MEDIATION AND NON-VIOLENT MANAGEMENT OF CONFLICTS

Catalog description

Mediation is presented as one of the alternative non adversarial and non-violent ways of conflicts resolution. The role of mediation in resolving conflicts and disputes, be them pertaining to families, commerce, the workplace, or the international arena, among others, is examined. Mediation theories, principles and skills are incorporated, and students are provided with opportunities to practice said skills. Current research involving mediation is also discussed, and the way mediation is regulated in Puerto Rico is explained. Other conflict management methods, such as negotiation, facilitation, and arbitration are described.