Conflict Management

Catalog description

This course provides powerful techniques for dealing effectively and confidently with difficult situations in the workplace. The course further examines strategies to strengthen organizational efficiency and productivity by developing, building and strengthening more cooperative and productive working relationships. Subtopics include defining the causes and types of conflict and its impact on productivity, costs and profits. Students are taught the elements of emotional intelligence and its role in workplace conflict management. Formerly offered as MGT-2660. Students may not receive credit for both MGT-2660 and BMT-2660.