Principles of Dental Office Administration

Catalog description

This course focuses on essential and routine office procedures that contribute to overall efficiency and effectiveness of a dental practice. Topics include problem-solving and critical thinking skills, professional communication techniques with patients and coworkers, business correspondence, recall systems, insurance claims, and ways to market dental services. Content also addresses key features of common dental practice management systems designed to streamline such tasks as appointment scheduling, inventory, and patient accounting and recordkeeping procedures. Students are assessed on their abilities to perform relevant skills in the Sequence I Administrative and Clinical Applications course.