Veterinary Customer Service

Catalog description

Introduction to veterinary customer service. Includes an emphasis on client communications, phone etiquette and professional interactions. Learners will also hone skills essential to veterinary clinical scheduling, medical records software, the ethics of the veterinarian-client-patient relationship (VCPR). Learners will also work on identifying and prioritizing signs that are more emergent, and how to juggle needs of clients vs. restrictions of clinical responsibilities. Communication strategies to handle the angry, sad, frustrated and difficult clients. The course has a strong focus on interpersonal communication including: relating to clients, and colleagues, with empathy and compassion.