PGA Facility Management 1

Catalog description

For students enrolled in the PGA Accredited Golf Management Option in RPTM The PGA of America promotes its members as experts in the game and business of golf. Based on our current PGA Accreditation, RPTM 250 (PGA Facility Management) is a course designed to explore the various responsibilities and tasks associated with administering a full-service golf facility. Students will explore and apply management strategies to Business Planning, Customer Relations, Merchandising & Inventory Management, Tournament Operations, Rules of Golf, Golf Car Fleet Management, and Turfgrass Management. The course focuses on managing the golf operation in a way that delivers upon the business plan, offering the desired level of service to customers while also maintaining a viable, sustainable business. Students learn about the PGA Business Planning Model and use case studies to apply business planning concepts. The course also utilizes the PGA Work Experience Portfolio to document relevant training and experience. Students learn the business value of customer service and describe the components of the PGA Customer Relations Model. The course highlights the information about the importance of the golf car to the customer, the golf professional, and the facility. The course utilizes policies and procedures necessary for the operation of a safe and efficient golf car program. Students learn how golf shop design affects merchandise sales. Students will also learn the key terms used in the Rules of Golf and locate and apply Rules to frequently encountered situations. We will examine staff requirements for tournament operations, how to prepare for an event, and communicate tasks required for tournament execution. Students will also learn the types of grasses and soils, nutrient needs and the impact of climate and traffic stress. The course will also focus on common practices for maintaining healthy turfgrass including mowing, watering, fertilizing, aerating, pest control, and disease management.