Customer Information Systems with Oracle

Catalog description

A technology-based exploration of the various Oracle Order Management and Customer Relationship Management tools. MIS 406 Customer Information Systems with Oracle (3) This course provides a detailed explanation of customer relationship and order management within the organizational supply chain. The course demonstrates how Order Management process flows, application functionality, and organizational requirements are utilized to manage and control sales order fulfillment. Additionally the course will demonstrate how Oracle's integrated Customer Relationship Management (CRM) solution provides information-driven sales, service, and marketing support to the organization. Extensive use of state-of-the-art Oracle business software technology is employed.