Service Systems Engineering

Catalog description

Use of quantitative models and methods for analysis, design and control of service systems. I E 460 Service Systems Engineering (3) This course focuses on using operations research methods such as mathematical programming, network analysis and applied probability to solve problems that arise in service systems. The lecture topics will include measuring service quality, methods for evaluating service systems, financial engineering & portfolio optimization, supply chain design & operations, manpower planning & scheduling, and revenue management. Several case studies will be used to illustrate applications. Course grades are based on homework, case studies, mini-project, midterm and final exams.