Introduction to Service Systems Engineering

Catalog description

This course provides an introduction to service systems engineering by focusing on various modeling techniques for describing their characteristics and evaluating their productivity and performance. Students will learn descriptive modeling of service system from the perspective of different disciplines and functions. Building on this, students will study key concepts and issues in measuring and managing productivity of service systems, especially the role of the customer in services. Large-scale services built on cloud platforms will be discussed using real-world examples. Students will conduct performance modeling studies of such service platforms using analytical and simulation approaches. Students will gain hands-on experience in computing and modeling with cloud platform.