Health Care Quality

Catalog description

This course covers the basic principles and techniques of quality management in healthcare:including the definition, measurement, and uses of data for improving the quality of health and health services. The course also covers the organizational responsibilities related to quality assurance. Students will examine methods and tools for managing quality in health facilities, physician practices, and integrated health systems; including developments in quality assurance and improvement, utilization review, risk management, and patient satisfaction. From this examination students will be able to understand how to benchmark quality indicators using accreditation standards. On the successful completion of the course students will be able to: 1) Define the common terminology related to quality and process improvement; 2) Apply the quality management concepts to the modern health care operating environment; 3) Evaluate the effectiveness of a quality/process improvement program; 3) Define accreditation standards and how they drive quality; 4) Be able to use quality tools to improve quality; 5) Discuss the current issues and future trends associated with quality in the health care environment.