Service Operations Management

Catalog description

Design, development, and management of service systems. Tools and techniques for non-manufacturing oeprations at tactical and strategic levels. MNGMT 523 Service Operations Management (3) This course is designed to introduce students to the operational aspect of a service organization, the kinds of decisions that operations managers make, and the impact these decisions have on the tactical and strategic position of the firm. Students will be introduced to tools and concepts that have the ultimate objective of increasing the productivity of the firm and the customer satisfaction of its clientele.