Leading People and Teams in the Hospitality Industry

Catalog description

The human element is vital to the success of any organization, particularly in the hospitality industry. Regardless of the functional area in which students choose to work, they will be required to work with, manage, and lead other people. Therefore, an understanding of leadership and the dynamics of working in and with groups and teams is vital to students' future success. The purpose of this course is to provide students tools for successfully leading teams of employees to enhance organizational performance. Particular areas of focus will be on understanding motivation, individual differences, power and influence, diversity, group dynamics, and conflict management. Students will be familiarized with these content areas and given the opportunity to apply knowledge of them through project-based work, group assignments, experiential activities, and case studies.