Managing Healthcare Operations

Catalog description

This course focuses on understanding and overcoming the challenges associated with nurturing and managing effective health care operations. The course topics expose students to the skills, frameworks and theory used by managers/leaders in an effort to deliver excellence in health care services. Students consider process management and improvement, including the fundamentals of process analysis, organizational performance indicators, and staffing applications. Understanding how a system operates at varying levels will provide a solid foundation for critical analysis and problem solving of operational issues that allow students to apply these skills to their current or future roles. A case study approach allows the student to focus on how the overall design of an operating system can impede or enhance the effectiveness of the organization's processes, including the role of complexity and the trade-offs health care organizations face between focus and flexibility.