Problem Solving Leadership

Catalog description

Models, processes, and techniques for solving complex problems, managing problem solving diversity, and facilitating change through problem solving in socio-technical systems. SYSEN 554 Problem Solving Leadership (3) As the problems faced by professionals become more complex, expertise in the domain of the problem must be supplemented with knowledge about the problem solver and the problem solving process. This course builds on an understanding of the individual problem solver and problem solving groups (and the individual's role within them) to focus on the facilitation of complex problem solving within socio-technical systems, including the role of the problem solving leader within problem solving groups.Students will learn and implement strategies for characterizing and coordinating the problem solving preferences and abilities of individuals and groups based on problem constraints and the solutions desired. Other topics and skill sets covered will include: systems models of leadership; practical leadership as problem solving; processes and techniques for characterizing complex needs, generating and assessing potential solutions, and evaluating problem solving outcomes; frameworks for modeling and coordinating problem solving diversity among people, problems, and products; and the modeling and facilitation of socio-technical change through problem solving.This course is appropriate for students in all disciplines and areas of study, although it is particularly relevant for students in engineering, science, and/or management. Students' performance in this course will be evaluated through written examinations, homework assignments, and a class project that extends over the semester.