GEN 089

Automotive Customer Service Techniques

Pennsylvania College of Technology · UGRD · Fall 2026

1 section

Catalog description

Overview of the skills and techniques needed to successfully handle automotive service customers. Topics include communication techniques, conflict resolution, co-worker relations, inventory control, customer billing, and the oversight/management of daily operations.

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Class #pennsylvania_3-0089Fall 2026UGRD2 credits

Days & times: No scheduled meeting time
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Instructor: Staff

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