Financial Services Management

Catalog description

The financial services industry is a foundational pillar of both the U.S. and global economies, providing critical infrastructure for capital markets, credit intermediation, risk management, and financial planning. In the United States, the sector accounts for approximately 7.5% of GDP (excluding real estate), contributing over $2.2 trillion annually, and employs more than 8.5 million people. This course explores how process and technology management can be applied to improve efficiency, productivity and quality of this sector. We will take the traditional process view of operations to study how to design, deliver and innovate financial service processes with advances in technology. Drawing on the lessons from research and best practices, and from the perspective of financial institutions and regulators, the following topics will be covered: Designing Financial Services, Operational Risk Management in Financial Services, Innovating Financial Services. The course content blends rigorous quantitative and qualitative analysis, theories and practices, and practitioner and regulatory perspectives. The goal of this course is to cultivate the skills mandated by today’s increasingly complex and challenging environment facing financial services organizations.