Business Communications in Healthcare Administration

Catalog description

This course is a survey and analysis of theories and findings related to communication proceedings in healthcare administration. It introduces communication skills and strategies for effective relations with patients, families, employees, other business representatives, and the community. Topics include patients’ rights, confidentiality, anonymity, and privacy; the nature of therapeutic communications; communications that contribute to trust of the healthcare organization and the providers; the proper placement of advisement; reflections and interpretations; communications that ensure comprehensive and continuous patient-centered care; managing communications within and across constituencies relevant to the organization (other provider groups, addressing conflict within a healthcare system, resolving disputes); and altering the systems of care to enhance healthcare communications.