Quality Improvement and Outcomes Assessment in Healthcare Settings

Catalog description

As organizations address quality improvement throughout their operating structure, they should examine all aspects of performance relating to the delivery of safe and high-quality service to its customers in all situations, including emergency preparedness. This course will focus on the systems that form the foundation of a high-quality health services organization. Students will learn which management practices are essential to advancing performance goals, making long-lasting process improvements, and providing the operational systems and tools needed for success. More specifically, this course will cover quality tools, improvement models, project teams, and patient safety strategies for reporting and analyzing data to evaluate performance.