Emergency Service Leadership

Catalog description

The Emergency Service Leadership course is designed to provide students with the skills necessary to lead and influence others in the demanding setting of emergency incidents by increasing their range of skills in a variety of interpersonal areas. Students are taught to clearly identify problems and their root causes in order to be able to determine the appropriate type of decision-making style. Using a suggested process of problem-solving, participants will be able to apply creative solutions to both emergency and non-emergency situations in an emergency services setting. These skills are then applied to the important issue of managing and developing both career and volunteer resources. Students will learn the necessary skills to make appropriate assignments, structure programs to maintain or increase the skill levels of responders, and motivate responders to both maintain readiness and operate effectively during emergency situations. Differences in leading volunteers vs. career resources will be highlighted.