CSHM 8630

Services in the Hospitality and Retail Industries

Ohio State University-Mansfield Campus · UGRD · Fall 2026

1 section

Catalog description

Provides an extensive overview of research on services focused on the hospitality and retail industries. Emphasis builds on theories associated with service, quality, customer satisfaction, and customer loyalty. Prereq: Grad standing, or permission of instructor.

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Class #ohio_mansfield_campus-CSHM8630Fall 2026UGRD3 credits

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