Operational Excellence in a Service Environment

Catalog description

Surveys a broad framework of key principles of service operations, detailing how they can be leveraged to devise a successful service strategy. Starts by covering building blocks of service operations and examines the application of these tools across various offline and online services. Prereq: MBA 6233, or permission of instructor. 7204 Operations of Digital Platforms G 1½ Digital platforms have reshaped how supply meets demand. This course explores how platforms operate, scale, and compete, with a focus on operations and insights from marketing, strategy, and entrepreneurship. It combines real-world cases and hands-on analysis to understand the platform economy. Prereq: Enrollment in Fisher College of Business Grad program; or permission of instructor. 7223 Project Management G 1½ - 3 Introduces challenges senior managers face in companies that run multiple projects with a focus on overall project portfolio management, project selection, resource allocation between projects & organizational team design. Students identify their strengths & weaknesses in projects with a creative problem-solving exercise & experience real-life applications with visits from local project managers. Prereq: Enrollment in Fisher College of Business Grad program, or permission of instructor. Repeatable to a maximum of 3 cr hrs. 7232 Supply Chain Analytics: Matching Supply with Demand G 1½ Explores how firms can better organize their operations so they more effectively align supply with demand for…