Advanced Clinical and Professional Communication

Catalog description

The ability to communicate with clients is important to successful veterinary practice. This course explores how to effectively communicate with clients in a clinical context during problem appointments. Students will develop verbal and nonverbal communication skills and an understanding of how to manage difficult client interactions including 1) communicating about money, 2) communicating during adverse events, and 3) communicating during euthanasia. Examples and cases from veterinary medicine and simulated client interactions will guide application of clinical communication in context.