Becoming a Professional 5

Catalog description

This professionalism communication course explores how to effectively communicate with clients in a clinical context during problem appointments. Students will develop verbal and nonverbal communication skills and an understanding of how to manage difficult client interactions including 1) communicating about money, 2) communicating during adverse events, and 3) communicating during euthanasia. Examples and cases from veterinary medicine and simulated client interactions will guide application of clinical communication in context, including attention to professionalism, well-being, and ethics.