Help Desk Fundamentals

Nicolet Area Technical College · UGRD · Fall 2026

1 section

Catalog description

This course explores IT service management within the ITIL framework, including customer service, end-user support, troubleshooting, helpdesk applications, and the creation and delivery of IT training to others.

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Class #nicolet_area_technical-0131Fall 2026UGRD- credits

Days & times: No scheduled meeting time
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Instructor: Staff

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