Operations Management

Catalog description

This course focuses on developing a deeper understanding of the role that operations management plays in determining business strategy and in developing competitive advantage. The primary emphasis is on how to develop and effectively manage operations in knowledge-intensive enterprises. Participants discuss the operational design and managerial implications when the emphasis of the operations group is more on knowledge management than on production and facilities management; managing the effective integration of technology, people and operating systems; understanding the complexities and challenges of operations management; the challenges of developing and managing supply chain networks; and the critical role of technology in developing operational capabilities in an organization. | Prerequisite: Graduate Standing