Operations

Catalog description

In this course we discuss Operations as a mindset focused on execution - on the ability to get things done. Since this ability is a key to maintaining competitive edge in today’s ever-changing business environment, Operations is relevant to anyone at any function of the business and at any level of the organization. The basic premise is that of managing processes, rather than individual tasks or events. This class will examine processes systematically throughout their life cycle from design to execution to continuous improvement. It will equip the students with a set of process-focused skills such as how to analyze a process, how to measure its performance, how to allocate available resources, and how to set up a process improvement program.