S up ervisory Management and Team Leadership

Catalog description

This course is a lower- level supervisor’s course geared to students who will most likely begin at the team leader, supervisory or first-line operational levels. The course presents the fundamentals of supervision and the first line supervisor’s or team leader’s responsibilities. The practical aspects of leadership, task and time management, work improvement, training and orientation, performance evaluation, change and innovation management, and effective employ ee /supervisor relationships are covered within the context of traditional and team-based work environments. Skills are developed in interviewing, orienting, training, motivating, empowering, evaluating, and disciplining workers, and in problem-solving techniques.