OPERATIONAL ESSENTIALS - PEOPLE & PERFORMANCE

Catalog description

This course covers the essentials of managing and developing talent within an organization, focusing on the human side of leadership. Students will learn strategies for performance management, effective communication, team motivation, and conflict resolution, providing a strong foundation in people-centered leadership. Emphasis will be placed on understanding diverse work styles, fostering a collaborative culture, and implementing feedback mechanisms that drive growth and accountability. Through interactive scenarios and role-play exercises, students will practice skills in coaching, employee development, and managing change. As part of this course, students will engage in the Collaboration Skills Co-Lab, an integrated durable skills lab designed to enhance skills in effective collaboration, conflict management, and team dynamics. By the end of the course, students will have the knowledge and skills to adapt to evolving workforce needs and cultivate an inclusive environment that maximizes individual and team contributions.