Total Quality Management Using Six Sigma Techniques

Catalog description

Statistical quality control and improvement is more than an engineering concern. Quality management is a major business strategy for increasing productivity and gaining competitive advantage in all industries and types of organizations. Covers differing perspectives and definitions of quality; tools and techniques for managing quality and continuous improvement; statistical methods; creation and interpretation of variable and attribute control charts; and Six Sigma tools for detection and isolation of sources of variation, process control, and capability analysis. The goal is to develop an operational use and familiarity with contemporary methods that are effective in managing quality, including Six Sigma.