OST 263Healthcare Customer Relations

Nash Community College · 3 credits · UGRD

Catalog

This course provides the soft skills necessary for effective communication and maintaining customer satisfaction in healthcare. Emphasis is placed on the importance of positive attitudes, techniques for handling difficult/angry customers, rephrasing blunt communication for better results, and the communication skills required to discuss topics with the patient and other medical personnel. Upon completion, students should be able to communicate information in a professional manner.

Recent sections

Fall 2026 · 1 section

Aug 17 – Oct 14

Section	Days & time	Location	Instructor
1SOL2Class #0071764-OST-263-1SOL2	Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday Times TBD Online ONLINE (Classroom Hours)	Online ONLINE	Brantley, D
1SOL2 notes: FAST TRACK This course compresses 16 weeks of coursework into 8 weeks. Expect significant homework and short deadlines for assignments. ONLINE COURSE A webcam, microphone, computer, and reliable high-speed internet access are required. Students should log into the course on the start date and complete the Enrollment Verification Activity to be counted as "present" and to avoid being dropped for non-attendance. Some Nash Community College online courses require proctored exams where students share their screen, webcam, and audio in order to maintain academic integrity and authenticate testing protocols. To respect individual privacy, students can choose their location to complete the exams. It is recommended that students be in a distraction-free environment and be comfortable with recording their surroundings. Students also have the option of completing the proctored exams in the Library on the Nash Community College campus during the college's operating hours. INCLUSIVE ACCESS Students registering for this course will have instant access to the required course e-book and courseware. The costs of these materials are listed as a line item on the student's registration schedule. Students may contact the business office at (252) 451-8239 with questions about billing. Students have the option in Moodle to opt out of Inclusive Access, but they should discuss the potential ramifications of doing so with their instructor PRIOR to opting out. For some courses, opting out will result in a loss of access to graded assignments and will negatively impact the student's ability to complete coursework.