Service Design: A Human-Centered Framework for Empathy and Innovation

Catalog description

This interactive course explores real-world applications of human-centered design for information services. Students will learn the theory and practice of human-centered service design, and apply this participatory, values-based, creative-thinking framework to address social challenges and solve real problems found in the information environments of different disciplines. Students will learn a variety of design methods for innovating new services through a three-stage design process. Ideally suited for students interested in working in people-focused, community-based, and creative pursuits. Students will engage within and across these disciplines through in-class discussion and hands-on action research and design