Business Processes: Design, Management and Integration

Catalog description

Prerequisite: INFSYS 5800 . Business design methodologies are used to create new, or improve existing processes. Examples of business processes include: call centers, order-flow processing in financial services, manufacturing, hospital emergency services, and more. Special attention is paid to the role of information technology during the design process. Specific business process design methods we will cover are: SIPOC (supplier-input-process-output-customer), Process Flow Mapping, Simulation Modeling, Performance Scorecards, Quality Functional Deployment, Failure Mode and Effects Analysis, and Theory of Constraints. Case studies are used to illustrate the concepts and guest speakers will discuss their applications of the latest business process design methods and software.