ERP 4610

Customer Relationship Management in ERP Environment

Missouri University of Science and Technology · UGRD · Fall 2026

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The course emphasizes identification (targeting), acquisition, retention, and development (expansion) of (profitable) customers, as well as effective and efficient management of customers, using information technology. SAP CRM, SAS BI tools, and mobile application development are used to illustrate concepts in the class. Prerequisite: ERP 2110 or preceded or accompanied by ERP 5110.

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Class #missouri_sandt-0387Fall 2026UGRD3.0 credits
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