Service Systems Engineering and Management

Catalog description

(cross-leveled with ISE 4370 ). Service systems contribute to more than 75% of US GDP and provide close to 80% employment. This course introduces students to service system engineering and management and will discuss models, concepts and solution methods important in the design, control, and operation of service systems. In addition, this course will provide students the ability to apply industrial engineering and operations research tools for analyzing service enterprises, including supply chain engineering, financial engineering and revenue management. Graded on A-F basis only. Credit Hour s : 3 Prerequisites: ISE 4210 or Instructor's consent