Front Office Computerized Procedures

Catalog description

Provides an overview of the informational needs of lodging properties and food service establishments, and addresses essential aspects of computer systems, such as hardware, software and generic applications. The course focuses on computer-based property management systems for both front office and back office functions and examines features of computerized restaurant management systems. Describes hotel sales computer applications, revenue management strategies and accounting applications. The course also focuses on managing information systems and examines the impact of the internet and private intranets on the hospitality industry. Students also learn basic tasks on a mock reservation system such as making a reservation, group reservation, travel agent reservation and looking up availability. Students will learn the basic operation of Cvent and also become Cvent certified.