Service Design and Delivery in Tourism and Hospitality Management

Catalog description

Introduces students to a myriad of concerns, issues, and objectives found when managing service operations in the tourism and hospitality industry; provides a look into the decision-making process for improved organization operations. Reviews designing and delivering service to internal and external customers through basic principles of service management, service environment, and interactions. Click here for the Summer 2026 Schedule of Classes Click here for the Fall 2026 Schedule of Classes Add to Portfolio (opens a new window) Add to My Favorites (opens a new window) Share this Page Facebook this Page (opens a new window) Tweet this Page (opens a new window)