Quality Control & Collaborative Care

Catalog description

This course teaches a method of evaluation that is composed of structure, process, and outcome evaluations which focus on improvement efforts to identify root causes of problems, intervene to reduce or eliminate these causes, and take steps to correct the process. With its proactive, systems-evaluation approach, CQI recognizes that the majority of problems result from a failure in the process of providing the service, as opposed to being attributable to the providers themselves.