Human Relations: People Skills

Catalog description

This course focuses on soft-skills training. Thirteen areas for skill improvement in human relations (people-skills) are studied. These major universal training needs are shared by most managerial, business, professional, technical and sales personnel. The training needs include understanding individual differences, interpersonal communication, teamwork skills, problem solving, cross-cultural relations, effective leadership, motivating self and others, helping others develop, positive political skills, personal productivity, stress management, customer service skills and enhancing ethical behavior. This is a practical working course that provides students with service learning experiences.