Principles of Service Management and System Administration

Catalog description

Introduction to the concepts, principles and practices involved in the operations of secure computing systems. Presents principles of service management and explores how the principles of system administration are derived from concepts of delivering quality services. Lab exercises performing rudimentary tasks of a system administrator using virtual machine environments. Foundation topics include: cryptography, popular operating systems for servers, network configuration, system components, networked systems, host management, user management, configuration of servers and services, incident management, change management, security, monitoring and analysis of operations.