Conflict & Difficult Conversations

Catalog description

This course will explore our personal feelings, reactions and lived experiences with conflict. We will explore conflict through unique lenses and how it can be perceived based on lived experiences, interpretations and belief systems. The focus will be on everyday workplace conversations - formal and informal - and the importance of transparency and authenticity so that we may have intentional conversations that contribute to the advancement of the organization while protecting the people. This course will explore lines of code and empathy in relation to difficult conversations and how it impacts orchestrating conflict in effective and productive ways to carry others through challenges.