Operations&Process Strategies

Catalog description

Focuses on how operations can be used for competitive advantage in today's world by improving the use of an organization's resources. Frameworks are provided by linking business processes, metrics, best practices, and technologies to add value for the ultimate customer of the firm. Topics cover enterprise decisions related to both product and service companies such as process mapping, value stream mapping, quality management, lean philosophy, continuous process improvement, inventory control, waiting line management, and capacity management. Pedagogical methods include lectures, simulations, cases, and projects. Students develop competencies in process analysis, value stream mapping, inventory control, and queuing management.