YPRO 7286

CCMS DTAC & DPAC Overview

Louisiana Delta Community College · UGRD · Fall 2026

1 section

Catalog description

CSP-UCD003-CCMS (DTAC and DPAC) Overview: This course provides instruction on the fundamental Case and Contact Management System (CCMS) navigation and utilization to better serve customers. CCMS is used to manage DTAC (Dealer Technical Assistance Center) and DPAC (Dealer Parts Assistance Center) cases.

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Class #louisiana_delta-1585Fall 2026UGRD1 credits

Days & times: No scheduled meeting time
Meeting dates: —
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Instructor: Staff

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